Everyone I talked to during the purchase of my truck was amazing, friendly & very helpful! Kayle, Marie, Jason & Caleb are awesome. They got me approved when other dealerships wouldn’t even try or said they couldn’t do it without a HUGE down payment. This dealership will definitely be my first stop for any future vehicle purchase!
So pleased with the service and friendliness of the staff and Manager in the service department! Once I pulled up they came out and looked at my issue, went back in done some investigating on what they could do and came back and set everything up in a matter of minutes! So thankful for them
Excellent customer service and transparent on buyback purchase of leased vehicle. They made it very simple. I originally went to another dealership in Pensacola where they weren't very transparent in the buyback purchase of my leased vehicle.
This is a review of our service rep, Edin Gojkic. He was very helpful in keeping us up to date on condition of car, returned calls promptly, even after hours. Ultimately, it was a bad situation with car itself, but Edin did his best to accommodate us. The “overall experience” rating in this review is based strictly on our interaction with him as our service rep.
Amazing work from my customer service rep Edin, and the technician Amanda. Truck was taken care of ahead of scheduled time, and all service was done correctly. These two need raises!!
Dealership and my associate were friendly and professional. I arrived at .y appointed time and was met with a smile and fixed my F150 in a swift manner! Thank you!
The Crestview Ford dealership has always treated me with very good service and the people I have met and dealt with have been very helpful and courteous.
Just an oil change, tire rotation and balance then my recalled drivers door latch stopped working. They ordered the replacement part for me. Took from 0730 til almost 11. A little long for a scheduled appointment
wonderful staff good choices everyone was very friendly got us in and out with a new purchase the ladies are awesome!! thanks so much ladies
Service folks were friendly and attentive. I had an appointment and was taken care of in a timely manner. I waited for the service and was out of the dealership in an hour. Two Thumbs Up!
Great service, quick and timely communication. Very easy check in and check out process. Definitely recommend Ford of Crestview for any service needs for your vehicle.
The service truck had only been with Crestview ford for about a week. He was experienced with another company, and despite being new he answered my questions, with help if he wasn't sure. He was very thorough.
I was surprised to see an approximate 73% increase in the price for the same service I had done a year ago… #CorporateBuyout... This seems excessive compared to other dealership rates for an otherwise routine service.
The Ford in Crestview was so nice to me they've help me get me a 🚗 and I'm very pleased and proud. Thanks you so much!!! And for all the kindness you guys and lady's gave .
Mike was pleasure to work with. He worked with us after hours without hesitation. I’d definitely recommend him to purchase a new or used vehicle from.
Jeff, Rickey, and Marla were so patient and helpful during my visit to the dealership. They worked together to meet my needs and I am VERY happy with my purchase. They were transparent about cost and didn't "haggle". I appreciated their honest approach to sales.
Pleasant experience overall. Good inventory with plenty of options. Pricing was fair and trade in value was adequate, my final was met without too much haggling.
I have never been to a dealer this polite and helpful. Will use their services again when the need arises. Jacob was very helpful and got the car ready in a timely manor.
Had service done on my vehicle. Had an appointment and was taken care of by that set time. Employees were quick, attentive, respectful and by all measures professional. Provided knowledgeable answers to all my questions. Waiting room was stalked with drinking water and coffee. Will recommend any chance u get. Can't remember the young ma s name, but he is a great addition to your company.
Just got an oil change and tire rotation! They were all extremely friendly and helpful from the moment I pulled my car up! Honestly the best service I’ve had in a while!
Rickey really cared about my actual needs and got me set up with a perfect fit! Never been more happy with a salesman! I would recommend dealing with him for anything new/used. Thank you for your service Rick!
We drove to Crestview because Ft Walton Ford did not seem to want to sell anything. We were not accosted in the parking lot and were never pressured at all. Jessica and the sales manager worked with us and got the sale
Awesome service, Jacob was incredible. Had some troubles while on vacation and they pulled out all the stops to get us back on the road again.
I recommend Ford in Crestview for sales and service. Everyone I have met is friendly and professional. Bought my vehicle and have it serviced there every chance I get. Thank you!
Staff was very friendly and professional. Even made a fresh pot of coffee. We had an appointment but got there an hour early. For an oil change and rotate tires it took an hour and a half. Way too long
Jacob was awesome! Got me and my truck in and out with no hassles! Couldn’t have asked for a more pleasant experience! Great service!
Jacob is great. Service was excellent and fast. They got me in immediately and called as soon as my vehicle was done. Live using the app to book my service.
Emir was exceptional! Excellent service and support. Everyone was very friendly. Lots of great deals. Military friendly and they offer military discounts on new cars.
If 10 stars was an option, I’d rate them that. Phenomenal service. I did not except to get my vehicle back within an hr but Jacob made it happen! Go see this guy!
This was a very friendly dealer, worked well with me, and set me up with an awesome truck! I appreciate them working with me and recommend anyone wanting a Ford to come here!
I highly recommend Ford Crestview. Every is so nice and friendly. Andrew C. was able to get me into the new car I wanted. Strongly recommend and will be doing business with Andrew again.
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Service personnel were professional, fast And knowledgeable. I appreciate their quick service on my 2018 Ford f-150. They always take great care of my vehicle. Dan Morris
Good time on full service, I was disappointed that after spending almost $600.00 I did not get a complimentary car wash as I’m used to in most dealerships nationwide.
Excellent, Excellent sales service. Very friendly and extremely helpful. Mike was great help walked me through everything. Even encouraged me to ask questions if I had any. Would definitely recommend him as a salesman. Crestview Ford was a great experience. Would recommend 10/10.
The staff was so friendly. Our salesman Micheal was extremely helpful and nice. Thanks to everyone at Crestview Ford for helping me get my mustang.
It is o e of the best dealerships ive been to and this is the second vehicle I've bought from them with the help of Mrs Jessica!
The customer service was very friendly and professional. They were upfront on pricing and seemed to be honest. I have had several negative experiences at a previous dealerships.
Everybody was super friendly they got my car in and out in less than an hour and they did everything I Ask them to do and I was quite satisfied.
The service department was great! Cory was very helpful, knowledgeable and informative. They were quick and let me know how things were going through out the day. They took care of my two safety recalls on my Ford Fusion. Service was better than Gary Smith in Ft Walton Beach. Thanks guys!
Awesome service and team at Crestview Ford. They got me in for an oil change and tire rotation with last minute notice. I highly recommend them!
Great service, good friendly people. Jacob took care of me as soon as i stepped in the door and had service started quickly and answer all questions i had.
Pleasant service. Very thorough and fast considering they were short handed. Fixed problem and satisfied with overall service. Part was on hand and was able to fix quickly.
Jacob Simmons keep us informed as to progress and service He helped with a problem we had with trash under our vehicle because of hurricane
Andrew, my salesman was phenomenal, he helped achieve great deals for both me and a friend on 2 F-150’s. I will be recommending him to more of my friends.
We could not be more pleased with the whole process. Very personal staff who worked hard to get us what we needed. We would highly recommend!
The staff was very friendly and pleasant to interact with. When I arrived for my appointment they got me right in. The work was done efficiently and on time.
Needed a battery replacement from a dealer bought battery in Summerville South Carolina. After some back and forth with SC dealership got proof of purchase for old battery to get pro rated replacement.
They were very friendly. Was greeted by a woman who let them know I was here. They informed of what my car was due for and left the final decision me. My car was parked where I could get to it easily. The waiting area was neat and clean looking.
Jacob Simmons provides great customer service when we brought our ford windstar in for oil change, wind sheild wiper replacement including the rear with repair of rear wiper
This was a whole new experience working with this dealership. This was without a doubt the best experience I have had there. I will return! Thanks!
So happy I found Erika and Ford Crestview! She accommodated my busy weekend mom schedule to get in on Saturday for a test drive. Came in on Monday to finalize papers and getting ready to leave with my car! Highly recommend.
Extremely pleased with oil change, tire rotation and balance! Justin Gardner was very polite and helpful. I hope he's there to help me next time! Definitely will come back. Masks were worn.
Needed oil change and tire rotation service done work was done in a timely manner place was clean masks were worn by everyone that I saw
Fast service. They did an excellent job. Justin the service rep. was very thorough. Explained what was to be done. Everyone was very friendly and all wore masks. Thank you.
Jacob is professional and really customer oriented! I’ve dealt with him on 3 occasions and seen him deal with others. If I had my own business I’d make sure he worked for me! He’s ready to be promoted to next position! He works in Service Dept at Crestview Ford!
Courteous, efficient and well organized. On time , low wait time. Professional establishment. Price low comparable to other dealers or free standing tire service centers. Will definitely use again.
Very good experience Mr Skinner was very helpful in getting us the car we wanted for the payment we needed very professional and personable staff
We worked with Mike (sales) and Gary (F&I) and they were both helpful, personable, respectful. Mike was awesome to work with and Gary was good too. My biggest complaint is that when I was to be added to my wife's PAL they did a hard credit pull and they did not need to do that according to our Credit Union.
Friendly knowledgeable staff very professional. I just went in for oil change and left with oil change, new filter, and new lug nuts. but what can you need if you need them, you need them
Even during hurricane Sally the dealership was taking cars in. The dealership contacted me when they had to close, and if I wanted to get my car and take it home, or leave it there. Great gesture, once the car was fixed, they called me immediately. Very good job.
My service technician Jacob Simmons was very professional and courteous from checking in until my oil change was complete. He went over the worksheet and explained everything about my car servicing.
Great driven sales team that goes above and beyond to get you into the car or truck of your dreams. Willing to work with every type of credit.
They were great friendly and great customer service they were over all great always come here and get your service done is what I recommend
Easy buying service at Crestview Ford. My Sales man Mike Skinner was great! Mike was attentive to all our needs and questions.From the online pick to meeting Mike at the dealership it was a great experience. Got great buy for my nee 20 Mustang GT! Thanks Mike!
Beat Gary Smith Ford for pricing and trade in. Great staff. They are friendly and affordable. Fords do cost less in Crestview. Happy customer. #happy
Erika was amazing to work with. She and Jason got us in our dream truck. We never thought we’d be buying a new f350 but they made it possible. Would highly recommend these guys.
Great, friendly service!! Bought a used truck and it looks amazing!! Everyone at the dealership has been so nice, and really made it a great experience!
Professional , transparent and timely! Service dept. was slammed busy but they still got me in and out at my appointment time. Very pleased with the service at all levels.
I came to this dealership to purchase a good used car that was just listed on the internet over the weekend, as long as the numbers were good I was planning on buying that day. We were able to get to see eye to eye and a few hours later I was the proud owner of a new vehicle. Thanks to Andrew and Gary for the help in making this possible.
The best! I have purchased vehicles in the past from ford here in Crestview. Today I needed a repair and they had the part in stock and were very helpful, what they quoted me is what I paid. I was in and out the entire experience was awesome! The entire staff was pleasant and attentive. I will definitely be returning for all my vehicle needs.
My appointment did not confirm online, but Justin Gardner was able to fit me in for my service request. Great job and I was very satisfied!
I cannot say enough on the experience and service we received! Will send customers to John Lynch. Gary in finance made the paperwork so smooth and easy! Very impressed!!
Great service. Service adviser checked me in promptly and kept me informed throughout the service. He took his time to explain the technicians findings and recommendations at checkout.
Fast convenient friendly don't have anything negative to say. Everything was easy and went smooth I v v b c b m h f
The process for buying this Ford Fusion was smooth and fast, couldn't of had better friendlier helpful awesome service, thanks Jessica and Gary! Appreciate it!
Excellent and Attentive Service. I drove away from a Service Appt at Gary Smith and drove to Crestview. I waited for :15mins and then left.
Best car buying experience I've ever had. Mike Young and Troy were outstanding. Great price on my newF-250 and great trade value
I think the best way to grade a business is not when everything goes right, but when things go wrong. Took my car in for a power steering fluid leak in which they told me I needed a new pump. The power steering pump on a Ford Edge is insanely difficult to get to and it’s not a cheap repair. After getting the car home I noticed it was still leaking, and when I called and mentioned this to them they said there is probably fluid trapped in the frame and to give it a few days and it ...
My buying process was a great experience!!!!! I really enjoyed the end the employees make sure I was happy and taken care of
Even though it was pre shopping, my experience with Hub City Ford was great!! The sales women kept in touch with me daily with new ideas and inventory to choose from!!
Very friendly personnel and very professional. Service managers do a great job. Wish they were closer to my home in Freeport but their worth the drive.
My daughter, Cassidy, and I were shopping for a used car for her very first car. We ended up going with a new car because of the rebates and great deal offered to us. She was able to buy a 2018 Ford Fiesta. We had the best team working with her. She is beyond happy with her new car and so am I. Two thumbs up. Thank you all for making her first car buying experience a great one. We will be recommending you and you will receive more business in our future. Thank you again.
My salesman Darius was great. No pressure to buy at all which made me less likely to run for the door. It was a very good experience.
Service was quick and efficient... staff friendly and knowledgeable...
Excellent as always all personnel involved were very professional and helpful.